Shipping Policy
Orders are handmade and may take 4–6 weeks for creation unless otherwise noted (ready-to-ship pieces are sent within 3–5 business days).
All orders are shipped from Byron Bay, Australia.
Domestic orders: sent via Australia Post with tracking - Standard Shipping flat rate of AU$10.00
I offer Free Domestic Shipping: Orders over AU$299 within Australia receive free shipping.
IMPORTANT INFORMATION ABOUT INTERNATIONAL ORDERS
Due to recent changes to international shipping, customs, import duties and environmental packaging requirements, international shipping is currently limited.
*United States*
Shipping to the USA is currently available **by individual quote only**.
New US customs requirements mean that import duties are no longer covered by a single flat rate. The applicable duty is calculated according to the **type of item, its tariff classification (HS code), country of origin and declared value**. As a result, the amount can vary from one piece of jewellery to another.
For US orders, I will calculate the applicable shipping and import costs for the individual piece before your order is confirmed, so you can see the total cost upfront and there are no unexpected charges wherever possible.
*European Union*
I am temporarily pausing standard online orders to the **27 countries of the European Union** while I work through the new customs and packaging requirements now affecting small businesses shipping from Australia.
The EU has introduced new packaging regulations, as well as changes to customs duties and import VAT. These requirements can involve registration, reporting and extended producer-responsibility obligations for businesses selling directly to customers within the EU, with requirements and costs varying between countries.
As a small, one-person handmade business, I am currently unable to absorb or manage these additional compliance requirements for occasional international orders.
If you are located in a **European country outside the EU**, please contact me directly before ordering and I will be happy to provide a custom shipping quote where possible.
I’m sorry for the inconvenience and truly appreciate your understanding while I navigate these changes.